Shipping policy

At Redbird Shoes, we are committed to ensuring your order is delivered as quickly and securely as possible. Below is our shipping policy to help guide you through the process.

1. Order Processing Time

  • Orders are processed and shipped within 1-3 business days after payment is confirmed.
  • Orders placed on weekends or holidays will be processed the next business day.
  • You will receive a confirmation email once your order is shipped, including a tracking number.

2. Shipping Methods & Rates

We offer a variety of shipping methods for your convenience. Shipping rates are calculated at checkout based on your delivery address and the selected shipping method.

  • Standard Shipping: Delivery within 5-7 business days.
  • Expedited Shipping: Delivery within 2-3 business days.
  • Express Shipping: Delivery within 1-2 business days.

Note: Shipping times may vary depending on the destination and carrier.

3. Shipping

  • Shipping fee will be calculated at checkout.

4. International Shipping

  • We currently offer international shipping to select countries. International shipping times may vary depending on the destination.
  • Any customs fees, import duties, or taxes incurred on international shipments are the responsibility of the customer.

5. Shipping Restrictions

  • We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.
  • Please ensure the correct shipping address is provided. Redbird Shoes is not responsible for orders shipped to incorrect or incomplete addresses.

6. Order Tracking

  • Once your order has shipped, you will receive a tracking number via email or SMS to monitor the status of your delivery.
  • If you experience any issues with tracking, please reach out to our customer service team for assistance.

7. Shipping Delays

  • While we strive to meet our estimated delivery times, please be aware that external factors (such as weather, customs, and carrier delays) may occasionally cause delays.
  • If your order is delayed beyond the estimated delivery window, please contact our customer service team for support.

8. Lost or Damaged Packages

  • Redbird Shoes is not responsible for lost or damaged items once they have been shipped. However, if your package is lost or damaged, please contact our customer service team immediately, and we will assist in initiating a claim with the carrier.

9. Returns & Exchanges